Refund Policy

We keep this simple. AdvisorKin has a free plan, so you can try it properly before paying anything.

Subscriptions

• You can cancel anytime in Plan and billing. You keep your plan until the end of the period you paid for, and you won't be charged again.
• We don't refund the unused part of a month or year after cancelling.
• When we refund a plan payment in full, that plan ends and you move to Free. Nothing is deleted.
• Forgot to cancel a yearly plan before it renewed? Email us within 7 days of the renewal and we'll refund it in full.

Promotions

• Paid for Pro with the code SAVEPRO100? Email us within 30 days of paying and we'll refund it in full. This is once per person.

Team plans

• Leaders who've never led or been on a team get a free trial before paying, so the first team payment, when the trial ends, isn't refunded. Yearly renewals follow the rule above.
• Cancel before the trial ends and nothing is charged. Each advisor goes back to their own plan, Free unless they pay for one, and nothing is deleted.

Top-up analyses

• Unused top-up packs can be refunded within 14 days of purchase.
• Once any analyses from a pack are used, that pack can't be refunded.
• A refund takes that pack's analyses back out of the account they went into. For analyses a team leader gave an advisor, that's the advisor's account.
• Partial refunds leave the analyses where they are.

Mistakes

If you were charged twice, charged by mistake, or something on our side stopped AdvisorKin working for you, email us and we'll put it right.

How to ask

Email support@advisorkin.com from the address you sign in with, and tell us what happened. Approved refunds go back to the original payment method, usually within 5 to 10 business days.